Refund policy

Initiate Your Return Request (Within 14 Days of Delivery):

• Email info@haameempk.com with your order number, product name, a copy of your original receipt, and a detailed description of the issue.
• Alternatively, contact HAAMEEMPK customer care via WhatsApp at +92 304 5612483.

Our customer care representatives are available to assist you 24/7, throughout the week, via both email and WhatsApp.

Prepare Your Return:

• Gather the items you wish to return.
• Capture clear photographs of the items for documentation purposes (proof of condition for customer care).

Return Procedure:

1. Locate Receipt: Kindly retrieve the original receipt that was emailed to you upon order confirmation. This receipt contains your unique order number.

Request Return: Share the order number and picture of the item(s) along with the reason for return with our customer care via email or WhatsApp using the information provided above. A customer service agent will review your request and send a return form. For multiple items returns, please submit a separate form for each item. For returns involving multiple items, kindly submit a separate return form for each individual item.

1. Return Approval: Upon approval of your return request, you will receive a separate email within 24 hours of submitting the return form, containing the designated return address and detailed instructions.

Eligibility for Return:

• The parcel must be delivered locally within Pakistan.
• To qualify for a return, your items must be unworn, unwashed, undamaged, and possess all original tags.
• Returns are accepted for the following reasons:
• Defective items
• Incorrect items (items that differ from your order)
• Incomplete items (missing components)

Ineligible for Return:

• Made-to-order and standard-size formal wear cannot be returned as a change of mind.
• Customized outfits are not eligible for return.
• Items returned in an unsuitable condition, tampered with, damaged, or not adhering to the provided care instructions are subject to being returned to you or may result in a denied refund request.
• Parcels delivered locally but taken abroad afterwards cannot be returned.
• Items delivered internationally cannot be returned. In such cases, HAAMEEMPK will provide compensation depending on the nature of the issue (e.g., defect, incorrect item).

Time Limitations for Return Requests:

• To ensure timely processing of your return request, kindly notify HAAMEEMPK customer care within 14 days of receiving your order.

Time Limitations for Returns:

• All return items must be shipped back to HAAMEEMPK within 7 days of the return request. Any returns received after this timeframe will be returned to the sender.

Additional Notes:

• HAAMEEMPK assumes no responsibility for returned items lost in transit.
• Color bleeding, print damage, or fading caused by washing or ironing is not covered under the return policy.
• Refunds will only be processed once your return is received and approved.

We appreciate your understanding and cooperation. Should you have any further inquiries, please do not hesitate to contact HAAMEEMPK customer care.

HAAMEEM Return Policy - Refunds & Vouchers

Customers can opt for a refund or a voucher for returned item(s) by selecting the relevant option on the return form.

Refunds:

• Refunds are issued using the same payment method originally used for the purchase.
• For Cash on Delivery (COD) orders, refunds will be processed via bank deposit.
• Please note, refunds can only be issued to Pakistani bank accounts.
• The international transactions done via bank deposit can be refunded in Pakistani bank accounts or issued as a store credit voucher.
• The refund timeline is 7 business days after HAAMEEMPK receives the returned parcel.

Additional Notes:

• HAAMEEMPK is not responsible for any delays or discrepancies arising from bank-related processing times for refunds.